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COVID-19 FAQ's at New England Toyota

We’ve put together some answers to frequently asked questions below regarding COVID-19 & New England Toyota

Q I have just returned from overseas, have been exposed to COVID-19 or feel unwell, can I visit the dealership?

A We’re being guided by the Australian Federal Government Department of Health as to how we can best protect the health of our staff and guests.

Please help us to do this and before visiting us, please stop and consider;

1.    Have you been overseas in the past 14 days?

2.    Have you knowingly had contact with anyone infected with COVID-19 in the past 14 days?

3.    Do you feel unwell?

If you have answered “yes” to any of the above questions, for the safety of our staff and other guests, please choose to contact us by phone, call or text, and email. You can find all our contact details by clicking here.

 

Q Are you practicing social distancing?

We have implemented multiple measures to ensure we are practicing social distancing. This includes spacing out our guest service and sales areas, barriers around the reception area and ensuring we do not allow more than the recommended amount of people in the dealership.

 

Q I need to reschedule my upcoming service booking - how do I do that?

If you need to reschedule your upcoming booking all you need to do is get in touch with us. We can also offer pick up and drop off service in consultation with our Service Manager. (available by appointment only and within town limits). You can find all our contact details by clicking here.

 

Q Is the Courtesy Service still operating?

As of 26 March 2020, our service courtesy vehicle is still operating, however it is now in a limited capacity in line with social distancing. At present we will be taking only 1 passenger at a time. We have put extra cleaning procedures in place and ask that all guests wash their hands before using the service. Should this change, we will advise on here, on our Facebook Page and via email or text.

 

Q Can I still wait for my car to be serviced?

A Yes, if you advised our team at the time of booking, you can wait for your car in our lounge. However, please practise social distancing and good hand hygiene. We have also reduced the seating capacity in our lounge. 

We encourage you to bring your own reading material as we have removed all reading material until further notice. We thank you for understanding.

 

Q Can you do a contactless service for me?

Yes, we can facilitate this for you! If you feel that you are at risk if you visit our dealership, we can facilitate a pick-up and drop off service for you. You can have full confidence that all hygiene practices will still be implemented. 

 

Q I need parts for my car but prefer not to come in or can’t come in. Can I still buy parts?

Yes you can. Please contact us via phone or email and may be able to arrange a home delivery for you.  

 

Q I'd like to buy a new Toyota but prefer not to come in to the Dealership - can I buy online?

Yes you can!

You can go to our website and do some research, find out pricing and view financing options.  You can then either request a call from one of our amazing sales staff or phone the dealership yourself.

We also have a click and collect option that allows you to order your vehicle from the comfort of your own home.

 

Q I'd like to buy a pre-owned vehicle but would prefer not to come into the dealership - can I buy online?

Yes you can!

You can go to our website and do some research, find out pricing and view financing options.  You can then either request a call from one of our amazing sales staff or phone the dealership yourself.

We also have a click and collect option that allows you to order your vehicle from the comfort of your own home.

 

Q I'm scheduled to take delivery of my new or pre-owned vehicle - how can I contact you?

We’re doing our best to ensure that we can meet all promised delivery dates.

Please contact your Sales Consultant or our Guest Experience team. You can find all our contact details by clicking here.

 

Q What is the Dealership doing to protect the health of its staff and guests?

A The health and safety of our staff and Guests is important to us.

Our team is working hard to ensure that we can maintain business as usual for our staff and guests. Here’s some of things we are doing;

We’re following Government recommendations regarding personal hand hygiene and social distancing.
In our showroom, we have adopted an increase in regular cleaning and disinfecting of all surfaces, equipment and vehicles.
In our service departments, we have enacted more stringent cleaning procedures for vehicles, including high contact areas and Guest facing facilities.
We have increased regular cleaning of amenities and other staff facilities.
All employees and contractors are advised to stay at home if they are feeling unwell or suspect they may have come into contact with someone who has been later diagnosed with COVID-19

 

On behalf of the all our staff we encourage you to continue to support our Dealership, which in turn will support our employees and their families.