28 October 2020

Toyota Australia Recalls Vehicles due to Fuel Pumps (Update)

Toyota Australia has today announced that it will initiate an expansion of a safety recall previously announced on 4th March 2020. The additional models involve 26,367 Camry (incl. hybrid), Corolla, Hiace, Kluger and HiLux and LandCruiser 200 vehicles produced between July 2017 and December 2019 (inclusive).

The involved vehicles are equipped with a fuel pump which may stop operating. If this were to occur, warning lights and messages may display on the instrument panel, and the engine may not run smoothly. This can result in a vehicle stall, and the vehicle may be unable to be restarted. If a vehicle stall occurs while driving at higher speeds, this could increase the risk of a crash.

For all involved vehicles, Toyota dealers will replace the fuel pump with an improved one free of charge to owners.

Depending on the vehicle, it is expected that it will take approximately 2-4 hours to replace the fuel pump. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known address. To update your contact details, please call the Toyota Recall Campaign Helpline on 1800 987 366 (Monday to Friday 8:00am to 6:00pm AEDT) or visit www.toyota.com.au/recalls-update-my-details

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

Q&A

Q1. What models are involved in Australia?
A1. In this recall, an additional 26,367 vehicles are involved in Australia, including Camry (incl. hybrid), Corolla, Hiace, Kluger and HiLux and LandCruiser 200 models.

The full list of involved vehicles is below. This includes vehicles from the March 2020 recall.

Model Name VERSION WMI VDS CD VIN Range Production Period Qty
From To From To
COROLLA ZRE172 MR0 53REH # 05308102 05320843 Dec-17 Apr-19 8691
CAMRY AXVH71 JTN B23HK 03011041 03026884 Jun-18 Feb-19 4233
GSV70 BZ3HK 03000208 03009955 Dec-17 May-19 1805
FJ CRUISER GSJ15 JTE BU11F 0K177892 0K221519 Sep-13 Jun-15 2948
HIACE GRH300 JTF RM3AP 08001009 08002627 Feb-19 Jul-19 1140
GRH320 LM3CP 06001115 06001868 Mar-19 May-19 36
TRH201 HX02P 00119624 00121916 Jun-18 Jan-19 946
TRH221 PX22P 00085715 00089812 Jun-18 Dec-18 78
TRH223 SX22P 06196270 06204140 Jun-18 Jan-19 329
KLUGER GSU50 5TD YZ3FH 0S223408 0S370507 Jul-17 Nov-19 1355
ZZ3FH 0S222815 0S370510 Jul-17 Dec-19 20248
  DZ3FH 0S450945 0S999938 Jul-17 May-19 4086
BZ3FH 0S449962 0S999995 Jul-17 May-19 11857
HILUX TGN121 MR0 EX3CB 01113004 01126727 Sep-17 May-19 12037
EX3CD 01371537 01380710 Sep-17 Apr-19 1624
LC200 URJ202 JTM HX01J 04170383 04185432 Jul-18 Mar-19 11
HX05J 04053892 04187499 Sep-13 Apr-19 111
HX09J 04057908 04092505 Oct-13 Jan-15 31
PRADO GRJ150 JTE BU3FJ 0K066256 0K090948 Sep-13 Mar-15 483

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market. (#) indicates additional check digit (alpha or numeric).

SQ1. How many of the additional involved vehicles have been sold in Australia?
Of the 26,367 additional involved Toyota vehicles in Australia, 24,897 vehicles have been sold and 1,470 vehicles have not yet been delivered.

Q2. What is the condition? (Description of the problem)
A2. The involved vehicles are equipped with a low-pressure fuel pump, located in the fuel tank, that supplies fuel pressure to the fuel injection system. These fuel pumps may include impellers, which have been manufactured with lower density. If these impellers are also (1) of a design with lower surface strength or (2) of a different design but were exposed to production solvent drying for longer periods of time, higher levels of surface cracking may occur. This may cause excessive fuel absorption to occur, resulting in impeller deformation. In some cases, the impeller may deform to a point that creates interference with the fuel pump body, which may cause the fuel pump to become inoperative.

An inoperative fuel pump could result in illumination of the check engine and master warning indicators on the instrument panel, the engine not running smoothly, the engine not starting and/or vehicle stalling while driving at low speed. In rare instances, vehicle may stall while driving at higher speeds, increasing the risk of a crash.

SQ1. Are there any symptoms/warnings of this condition?
The check engine and master warning indicators on the instrument panel may illuminate, the engine may not run smoothly or fail to start and/or the vehicle may stall.

SQ2. How is this recall related to the global recall previously filed in March 2020?
This is an expansion of the global recall commenced in March. After further investigation, Toyota considered the scope of the recall needed to be expanded.

SQ3. What is an impeller?
The impeller is the rotating component within the low-pressure fuel pump that drives the fuel through the pump.

Q3. What does the remedy involve?
A3. For all involved vehicles, Toyota dealers will replace the low-pressure fuel pump with an improved one free of charge to customers.

SQ1. The number of involved vehicles is very large. Do you have enough replacement parts?
We are working closely with the supplier to provide the replacement parts as quickly as possible.

Q4. How long will the remedy take?
A4. Depending on the vehicle model, it will take approximately 2-4 hours. However, based on the Dealer's work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. What was the improvement made to the fuel pump?
A5. In April 2019, the fuel pump production process was changed so that the impellers were improved. Lead time for implementation of these improved parts into vehicle production varies model by model.

Q6. Does this condition affect other Toyota models?
A6. Only Toyota models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Toyota models in Australia are not included in this recall.

Q7. My vehicle is in the affected production range. What should I do?
A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?
A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search "vehicle identification number" in the alphabetical index at the rear of your Owner's Manual.

Q9. I'm reluctant to visit a Dealership due to COVID-19. How can you help?
A9. You can be assured that New England Toyota - Inverell are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, New England Toyota - Inverell has implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. New England Toyota - Inverell will be able to assist in addressing your specific concern as well as any other questions you may have.

 

Find out more by contacting New England Toyota - Inverell

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